Privacy Policy
How IceHouse collects, uses and protects the information you share with us when you visit walkin-box.com or request a quote.
Who We Are
This website, walkin-box.com, is operated by Ice House (“IceHouse,” “we,” “us” or “our”), a supplier of modular walk-in coolers and freezers based in New Jersey. This policy explains what personal information we collect, why we collect it, and the choices you have.
We do not accept payments on this website. Orders are handled through quote requests and direct communication with our team.
Information We Collect
Information you give us
When you submit a quote request, use our contact form, call or email us, we may collect:
- Your name and company name
- Email address and phone number
- Delivery ZIP code or delivery address
- Project details — room dimensions, temperature, application, timeline and any other information you choose to include in your message
Information collected automatically
When you visit the website, we and our service providers automatically collect limited technical information, such as your IP address, browser and device type, pages viewed, the website that referred you, and the date and time of your visit.
How We Use Your Information
- To prepare and send quotes and answer your questions
- To process, ship and support your order, including coordinating freight delivery
- To recommend a refrigeration unit or a trusted installer when you ask us to
- To send service messages about your quote, order or delivery
- To understand how visitors use the website and improve it
- To protect the website against spam, fraud and abuse
- To comply with legal obligations
We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money.
Cookies & Analytics
Cookies are small files stored in your browser. We use:
- Essential cookies that keep the website working properly (for example, session cookies set by our online catalog).
- Analytics cookies from Google Analytics, which help us understand which pages are visited and how people find our website. Google processes this data under its own privacy policy.
You can block or delete cookies in your browser settings. To opt out of Google Analytics on all websites, you can install the Google Analytics Opt-out Browser Add-on. Learn more about how Google uses data at policies.google.com.
If we run online advertising in the future, we may use additional advertising cookies or similar technologies, and we will update this policy accordingly.
Email & SMS Communications
When you request a quote or contact us, we will reply by email, phone or text message about your request. These are service communications related to your inquiry or order.
We send marketing emails or marketing text messages — such as product updates or special offers — only if you have agreed to receive them. You can unsubscribe from marketing emails at any time using the link in the email, and stop marketing text messages by replying STOP. Message and data rates may apply. Your consent to marketing messages is not a condition of any purchase.
Data Retention & Security
We keep personal information for as long as needed to respond to your request, fulfill and support your order, keep business and tax records, and meet legal requirements. When it is no longer needed, we delete it or make it anonymous.
We use reasonable administrative and technical measures to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices & Rights
You may ask us to:
- Tell you what personal information we hold about you
- Correct inaccurate information
- Delete your personal information, subject to records we must keep by law
- Stop sending you marketing messages
Depending on where you live, state privacy laws (for example, in New Jersey) may give you additional rights. To make a request, contact us using the details below. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
Children’s Privacy
Our website and products are intended for businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our website may link to other websites, such as Google. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Changes to This Policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be highlighted on the website.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us: